Reviews

In all my experience with property managers, it does not get better than Tiao Properties. They managed an investment property for a mutual client. They were always extremely professional, took full responsibility for overseeing all matters with the property, and all had the best team attitude. I look forward to working with them again. Would recommend them to anyone seeking property management or looking to list. Thank you, Will & Co.!

Will is an incredible real estate agent! We work with many realtors throughout Los Angeles and there are only a handful that are honest, reasonable, reliable and honorable and Will is definitely one of them! We love working with him and his great team! I highly recommend Will to anyone who is looking to buy or sell real estate. If you want someone you can trust, Will is your guy!

I interviewed so many realtors before finally deciding on Will and Ken to help me with my purchase of my first multi family property. I chose them because they seemed the most experienced in the space, and I liked that they also had a property management company in case I ever needed those services in the future.
Ken was my main point of contact throughout the buying process and it was a great experience. My favorite parts about working with this team were:
1. They truly work in your best interest. Some other agents may push you to close on a deal purely because it will get them paid faster. Ken was absolutely not like that. He was not afraid to say “I don’t recommend moving forward with this deal.” He wanted to make sure you felt comfortable in your decision and felt good about moving forward. Even after we entered escrow, he made sure to check in with me that I am still feeling good about the transaction, and reiterated that we can cancel escrow if we needed to. We ended up cancelling escrow on a property where we found major issues, and Ken was very supportive throughout the whole process.
2. They really know their stuff. If you are looking for a team that knows all of the little nuances about buying multi family and property management in LA, this is the team for you. There were so many small details, like rent freezes, permits, inspections, etc. that I would have never known if not for this team. Even though I was working with Ken and Will on the real estate side, Diana on the property management side went out of her way to answer my questions about property management. They are some of the most knowledgeable people in the space, especially for the LA market.
3. They are well connected. The property I ended up purchasing was an off-market deal brought to me by their team. This helped because there was no competition for the offer, and it expedited a lot of the process. Especially in this competitive market, off market deals are where you can still find a lot of value, so you need a well-connected agent. This team is that and more. In addition, because of their property management business, they are very well connected to plumbers, handymen, contractors. inspectors, etc. I will definitely continue to lean on them as I manage my first property.

The three points above were the highlights of my experience, but overall it was such a pleasant experience working with them. The cherry on top was they even sent me a gift basket and Lowe’s gift card after I closed! Small detail, but was a great end cap to a long buying process. I’m very happy with my decision and will continue to work with them for future purchases.

Will has done an excellent job walking through selling my first home. He's gone above and beyond to find me multiple offers and working with the buyers agent to make the sale. I recommend his services to everyone I meet as an excellent realtor both buying and selling as well as property management team.

Will Tiao and his team at Tiao Properties are terrific. I purchased a property from a seller they represented and they were professional, responsive, polite and honest — so much so that months later when I was looking for an agent to represent me, I contacted Will. He has now represented me on three different properties and each and every time I have been thrilled with the result. Will is efficient, knowledgeable and hard working. He consistently delivers without ever complaining. If you work with Tiao Properties, you can sleep well at night knowing you’re in very capable hands. I strongly recommend them.

Worked with Ken and Will on my last duplex purchase. First off, market conditions are pretty rough right now and finding an investment property in the SoCal area proves to be near impossible. After months of searching, we finally identified a great deal. Got accepted on the first offer. Ken helped negotiate a very favorable deal in my favor. It was one of the more difficult transactions as the seller did not perform to no fault of ours. Despite that, these two calmly guided me through the turmoil and helped negotiate our way through it to get the deal done. Honestly, I lost my cool a few times and these two professionally kept my eyes on the prize. In the end, it all worked out and I pocketed an extra chunk of change to work on the property.

I have found Will, Diana, and the team at Tiao Properties to be a vital resource. The team brings a unique expertise to all of their client’s properties through their combination of Commercial Brokerage and Property Management. As someone that works in Commercial Real Estate, I believe this unique mix creates a team that understands the purchase side of the business as well as the property management side– this allows them to focus on the full spectrum of needs for their clients. The ability to understand the cap rates and numbers on the purchase as well as the nuances of property management in LA creates a team that can deliver you from start to finish.If you are looking for an expert in multi-family real estate in LA – you’ve found the team that can help with the search (step 1) all the way to the last step of effectively managing the property as an income stream. Highly recommend!

Real estate transactions are an absolute nightmare. They’re surrounded with huge financial obligations, stress, and can tax you beyond the breaking point. That is why it is so incredibly important to surround yourself with broker’s that represent YOU with integrity and honesty. Give yourself the chance to work with Will and Diana Tiao. Not only are they exceedingly proficient and resourceful, they are great people. Yes, I had 10 offers within one week of listing. Yes, they alleviated stress by referring me to trusted skilled tradesmen (extremely important). But, what sets them apart more than anything else? They actually care. Do yourself a favor and give them a call. It starts with a conversation that can create a relationship that’ll last you a lifetime.

I just purchased a large apartment building through Will Tiao, and was thoroughly impressed with his and his team's professionalism throughout the deal. Will did an incredible job marketing the property, and because of that, I knew this was going to be an extremely competitive situation (which it was). Will represented me on the deal, and was straightforward in telling me that he was representing other parties. I was impressed with how open and fair he was with the whole process. He communicated clearly, letting me know exactly where my offer stood, and eventually with his guidance was able to land the deal. Once we opened escrow, he made sure everything was smooth for myself and the Seller. Whenever there were potential hiccups, Will anticipated them and dealt with them ahead of time so they wouldn't become real obstacles.

In these uncertain economic times, it's more important than ever to find a commercial broker that you like, trust and can refer. I would wholeheartedly recommend Will Tiao and Tiao Properties for any multifamily apartment deals you may be considering.

Mary Jo and Nicole are the best! Always there when you need them. I highly recommend Tiao properties with renting (:

Moving into our new home was easy, the application process to getting the sink fix was easy. The Process with Paloma was great in anything I needed help on she would have answers for me in a timely manner I highly recommend renting from them.

Thanks

I interviewed so many realtors before finally deciding on Will and Ken to help me with my purchase of my first multi family property. I chose them because they seemed the most experienced in the space, and I liked that they also had a property management company in case I ever needed those services in the future.
Ken was my main point of contact throughout the buying process and it was a great experience. My favorite parts about working with this team were:
1. They truly work in your best interest. Some other agents may push you to close on a deal purely because it will get them paid faster. Ken was absolutely not like that. He was not afraid to say "I don't recommend moving forward with this deal." He wanted to make sure you felt comfortable in your decision and felt good about moving forward. Even after we entered escrow, he made sure to check in with me that I am still feeling good about the transaction, and reiterated that we can cancel escrow if we needed to. We ended up cancelling escrow on a property where we found major issues, and Ken was very supportive throughout the whole process.
2. They really know their stuff. If you are looking for a team that knows all of the little nuances about buying multi family and property management in LA, this is the team for you. There were so many small details, like rent freezes, permits, inspections, etc. that I would have never known if not for this team. Even though I was working with Ken and Will on the real estate side, Diana on the property management side went out of her way to answer my questions about property management. They are some of the most knowledgeable people in the space, especially for the LA market.
3. They are well connected. The property I ended up purchasing was an off-market deal brought to me by their team. This helped because there was no competition for the offer, and it expedited a lot of the process. Especially in this competitive market, off market deals are where you can still find a lot of value, so you need a well-connected agent. This team is that and more. In addition, because of their property management business, they are very well connected to plumbers, handymen, contractors. inspectors, etc. I will definitely continue to lean on them as I manage my first property.

The three points above were the highlights of my experience, but overall it was such a pleasant experience working with them. The cherry on top was they even sent me a gift basket and Lowe's gift card after I closed! Small detail, but was a great end cap to a long buying process. I'm very happy with my decision and will continue to work with them for future purchases.

Will and his team at Tiao Properties helped me do the impossible — buy a four-plex investment property in Los Angeles for under $1 million! We all know how expensive investment real estate is in LA. Once we identified the property, we knew it was going to be very competitive with multiple offers. Even though mine was not the highest offer, we were able to get it accepted because of Will’s expertise in the area and his experience in managing and selling hundreds of multifamily units. Once in escrow, Will and his team helped me pull together the financing, the physical inspections, and handle difficult situations with the other side of the transaction. Now that we have closed (with a significant discount due to Will’s superb negotiating skills!), I’m still leaning on Will and his team for referrals for ongoing issues. If you’re thinking of buying or selling a multifamily property is Los Angeles, I highly recommend using Will and Tiao Properties.

Will did a fantastic job in helping me sell my duplex property. It was a tricky deal with multiple escrow fallouts and difficult buyer demands, but he was able to help navigate all the issues strategically and with a steady hand. Additionally, WIll is a rental property investor and runs a property management company, so brings with him a wealth of knowledge and resources – a valuable addition to any RE investor’s team. This is my second successful deal with Will, and I’d highly recommend him whether you’re buying or selling multifamily properties.

Will Tiao and his team at Tiao Properties are terrific. I purchased a property from a seller they represented and they were professional, responsive, polite and honest — so much so that months later when I was looking for an agent to represent me, I contacted Will. He has now represented me on three different properties and each and every time I have been thrilled with the result. Will is efficient, knowledgeable and hard working. He consistently delivers without ever complaining. If you work with Tiao Properties, you can sleep well at night knowing you’re in very capable hands. I strongly recommend them.

I stumbled upon Tiao properties via a direct mail advertisement [direct mail works people!].

I noticed the professionalism of the card, and also liked the fact that they were based in Echo Park, where I was in the market for a property manager and realtor.

From there, I reached out to Will via email and he responded immediately. He made an attempt to get to know me and learn more about what I was looking for, and we decided to meet in person to discuss a week later. Shortly after, my house is now managed by Tiao Properties.

My experience has been great since day 1. Whether it is Will, or anyone else in his office, people have been responsive, thorough, and understanding of my questions / requests.

I definitely recommend Tiao Properties to anyone looking for a full service property manager in the LA area.

Will and his team at Tiao Properties helped me do the impossible — buy a four-plex investment property in Los Angeles for under $1 million! We all know how expensive investment real estate is in LA. Once we identified the property, we knew it was going to be very competitive with multiple offers. Even though mine was not the highest offer, we were able to get it accepted because of Will's expertise in the area and his experience in managing and selling hundreds of multifamily units. Once in escrow, Will and his team helped me pull together the financing, the physical inspections, and handle difficult situations with the other side of the transaction. Now that we have closed (with a significant discount due to Will's superb negotiating skills!), I'm still leaning on Will and his team for referrals for ongoing issues. If you're thinking of buying or selling a multifamily property is Los Angeles, I highly recommend using Will and Tiao Properties.

Will helped me purchase an investment property in the LA area, and his service was nothing short of exceptional. Not only is Will refreshingly honest and firmly reliable, but he is also extremely knowledgable on investment properties and truly knows how to spot the right opportunities for his clients. In addition, there were many parts of this particular buying process that were new and unfamiliar to me, and Will was so patient and helpful throughout the entire experience. His candor and proactive nature truly made all the difference, as buying a property can often be a nerve-wrecking ordeal. With Will, it’s as easy as it can get. His team is well seasoned in the industry and it definitely shows – they stay on top of every detail, are very communicative, and in general are a delight to work with. Overall, Will and his team provided outstanding service, and I would highly recommend them.

I currently live in San Francisco and will be relocating to to the LA area in the next couple of weeks. So far, apartment hunting has been hard because some many property management companies have horrible reviews.

I'm pleased to say that so far my experience with Tiao Properties has been nothing short of phenomenal, specifically working with their realtor Mario Flores. He is a great addition to their company and has been extremely helpful ,great at communication and following-up with me throughout the process of finding an apartment.

Will and Diana at Tiao Properties have been my guides through the real estate puzzle that is Los Angeles multi-unit housing. They helped me find the property that fit my budget, they managed the property during the time I owned it and also helped me sell in record time and over asking when it came time to sell. I appreciate their market smarts and their kind demeanors. They are on speed dial for the next time I get back into the market.

Nothing but good things to say about Will, Diana, Mary Jo, and the whole Tiao Properties team. They are extremely professional, personable, and reliable. I am pleased to have found them. Their knowledge and expertise proved highly useful with real estate advice and property management. I recommend Tiao Properties.

This is a review of Tiao Properties as a full service real estate and property management company ..Rental Review:One of the best decisions I made when deciding to rent my house was hiring the services of Tiao properties. They truly “manage” in every sense of the word.The Amazing team (lead by Diana Tiao) was extremely professional in dealing with the tenants, and provided a constant stream of communication with regards to property issues and maintenance.A thorough screening process of the tenants was conducted way before anyone was allowed to occupy.They took care of daily maintenance needs. The team had an array of contractors and handymen that were utilized when property wear and tear issues arose.They advised and managed all the finances, updated accounts, kept very organized bookkeeping and even took care of the financials regarding tax reporting.The resources and management experience available during my rental period enabled me to have full confidence and trust that someone was looking out for my property and for me.I would recommend Tiao properties as a true one stop shop when it comes to property management.My experience with them as a management company, was the main reason I chose them to sell my house… they are that good!Realtor/Sales Review:They say that selling your house is one of the most stressful times of your life and I would have to respond with “Not when you have Will Tiao as your realtor!”The sale was fairly easy, painless and certainly not stressful. The level of experience and knowledge that was provided, made for a very straightforward and calculated sale.Will was forthcoming with plenty of information. He consistently communicated with me during the entire process and gave accurate timelines throughout.Will was the driving force behind the decision-making and his transparency and professionalism were the key factors in closing at $263K over asking!I very much trusted Will through this process and look forward to working with him again in the future.

This is a review of Tiao Properties as a full service real estate and property management company ..

Rental Review:
One of the best decisions I made when deciding to rent my house was hiring the services of Tiao properties. They truly “manage” in every sense of the word.

The Amazing team (lead by Diana Tiao) was extremely professional in dealing with the tenants, and provided a constant stream of communication with regards to property issues and maintenance.
A thorough screening process of the tenants was conducted way before anyone was allowed to occupy.

They took care of daily maintenance needs. The team had an array of contractors and handymen that were utilized when property wear and tear issues arose.
They advised and managed all the finances, updated accounts, kept very organized bookkeeping and even took care of the financials regarding tax reporting.

The resources and management experience available during my rental period enabled me to have full confidence and trust that someone was looking out for my property and for me.

I would recommend Tiao properties as a true one stop shop when it comes to property management.

My experience with them as a management company, was the main reason I chose them to sell my house
… they are that good!

Realtor/Sales Review:
They say that selling your house is one of the most stressful times of your life and I would have to respond with “Not when you have Will Tiao as your realtor!”

The sale was fairly easy, painless and certainly not stressful. The level of experience and knowledge that was provided, made for a very straightforward and calculated sale.
Will was forthcoming with plenty of information. He consistently communicated with me during the entire process and gave accurate timelines throughout.

Will was the driving force behind the decision-making and his transparency and professionalism were the key factors in closing at $263K over asking!

I very much trusted Will through this process and look forward to working with him again in the future.

Will is not merely a real estate broker, he’s a real estate coach. The bottom line is that I would not have a closed deal right now had Will not been involved with our purchase. We were faced with inordinate challenges on this project but working with Will allowed us to finalize it without the stress that could have unfolded had he not navigated the waters as thoughtfully as he did. Not only is Will a skilled negotiator with a knack for reading business situations and social dynamics extremely well, he’s so incredibly knowledgeable about the real estate industry and how it works, I felt like I received a graduate level course on complex real estate matters at the same time I got a difficult deal closed. If you are the type of person who cares about working with a professional who prioritizes their quality of work, values a deep knowledge of the real estate market, and cares to be exceptional at what they do, you will love working with Will. He’s EQ + IQ meets real estate. His monthly seminars on real estate are also excellent — it’s how I came to know his team and I’m very grateful I did. We are basically counting the days until we can work with him again!